Sigma Solutions, Inc.

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Log into the Help Desk online tool
   (this would be for all customers who have
            not transitioned to new online tool)

    CALL CENTER IS OPEN 7X24X365

ELECTRONIC CASE TRACKING SYSTEM

SUPPORT LAB

DISASTER RECOVERY SITE IN AUSTIN

FIRST CALL SUPPORT CAPABILITIES

One of 9 select companies in North
America certified to provide Symantec
TSPP services and NetApp ASP support
Over 10 years experience providing
first call and on-site services
Must complete stringent semi-annual audits by Symantec and NetApp
Multi-disciplined Engineers trained and certified by Symantec and NetApp
Extensive, Multi-Platform Systems Lab
Help Desk Software, Web Portal, and Call Management System all built on Salesforce.com

First Call Support

The SIGMA First Call Technical Support Center ("TSC") is committed to providing
each Customer with a personalized, high quality support experience. With a
balance of people, process and technology backed by strong manufacturer
relationships, our goal is first contact problem resolution across all Customer
touch points coupled with world class technical support and a 100% Customer
satisfaction rating.

The TSC is a part of the SIGMA Solutions Professional Services and Engineering
Department and is managed by the Technical Support Director. The Director
manages the technical resources within the organization to ensure that the
technical requirements for pre-sales support, system integration, professional
services, and Help Desk support are met.

Log into the TSC by clicking the link below and you will be taken to the
online tool to submit your claim.

For Technical Support (hardware or software) call: 888.895.0495

Secure Customer Login