The increasing complexity of today’s data center requires dedicated operational resources.
Pivot First Call support frees your IT staff from the tedious and time-consuming troubleshooting and problem resolution processes and helps you drive to resolutions when its most critical. With Pivot’s First Call Support you gain direct access to Level 3 engineers who have deep expertise in your key technologies.
Pivot First Call Support delivers
- 24×7 support
- Centralized call center
- Escalation support and management process
- Contract administration process
- Problem re-creation labs