Technical Support Center
In order to ensure our customers’ systems operate at their peak level for each business demand, Sigma Solutions offers total performance and reliability assurance. Our First Call Technical Support Center (“TSC”) offers each customer superior personalized hardware and software support-24 hours a day, 7 days a week, 365 days a year. With in-depth knowledge of your IT environment, Sigma will save your business valuable time and money by providing effective support through a single point of contact. With a balance of people, process and technology backed by strong manufacturer relationships, our goal is first contact problem resolution across all customer touch points.
How Can Sigma’s Technical Support Center Benefit Your Company?
- Single point of contact, based in the U.S.
- Our extensive knowledge of your IT environment allows for quick, personalized service
- Ability to consolidate contracts
- Certified by multiple manufacturers to deliver seamless solutions and support – Symantec, NetApp, EMC, Quantum
- 100% Customer Satisfaction rating
- One of 9 select companies in North America certified to provide Symantec TSPP services and NetApp ASP support
- Over 10 years experience providing first call and on-site services
- Must complete stringent semi-annual audits by our manufacturer partners
- Multi-disciplined Customer Support Engineers trained and certified by our manufacturer partners
- Extensive, multi-Platform Systems Lab
Log into the TSC and you will be taken to the online tool to submit your claim. To contact the TSC by telephone, please call 888.895.0495.