Pivot participates in the Telecom Managed Services DIR Contract:  DIR-TSO-4026 as part of the DIR Telecom Contracts Program.

We offer hosted solutions to our customers on a subscription basis.  These include the IT infrastructure (hardware and software) and support services necessary to deliver the solution. Hosted services include technology services listed here:

a. Call Center or Contact Center Services
b. IVR/Auto-Attendant
2. Requirements Development
3. Integration Services
4. SLAs and Performance Metrics
5. Reporting
6. Asset Management
7. Project Management
8. Operations
9. Support Services
a. Move, Add, Changes (MACs)
b. Solution Design
c. Solution Software and Licenses
d. Network Readiness Assessment and Optimization
e. Transition and Termination Services
f. Break/Fix and Maintenance
g. Help/Support Desk Services
h. Training

With our Collaboration Cloud Services,  your organization gains affordable access to current business voice, HD video and contact center technologies – all in a predictable monthly subscription.  Learn more about our Unified Communications as a Service, Telepresence as a Service, and Contact Center as a Service offerings.

To obtain a quote, please send an email to:  DIRmanagedservices@pivotts.com.  A representative from Pivot will follow-up with you regarding your request.

To order, your SOW must be approved by DIR.  We will submit for DIR approval – work will begin after approval is received.

To submit a PO, please email the PO to: DIRmanagedservices@pivotts.com.  Customers, please include the DIR contract number on your PO. If you are purchasing our services for the first time, you will also need to email a signed copy of the Master Services Agreement (MSA) and Service Order (SO) to: DIRmanagedservices@pivotts.com.

A representative from Pivot  will confirm receipt of the required documents.